Refund Policy

Last updated: July 14, 2026

We want you to love your GlowTek. If you're not fully satisfied, we back every order with a 30-day money-back guarantee.

30-Day Money-Back Guarantee

If you're not happy with your GlowTek Pro 4-in-1 LED Light Therapy Mask for any reason, you can return it within 30 days of the delivery date for a full refund of the purchase price.

How to Start a Return

Email us at officialglowtek@gmail.com with your order number and the reason for your return. We'll confirm your return and send you instructions for sending the device back to us.

Condition of Returned Items

Please return the device along with any included accessories (charging cable, travel pouch) in the original packaging where possible. Items that are damaged from misuse, or missing major accessories, may be subject to a reduced refund.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we will cover the cost of return shipping and send a replacement or refund at no charge.

Refund Timing

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Damaged or Defective Items

If your order arrived damaged or isn't working as expected, contact us at officialglowtek@gmail.com within 30 days of delivery and we'll make it right with a replacement or full refund, including return shipping costs.

Questions

If you have any questions about our refund policy, please contact us at officialglowtek@gmail.com.